Messages on hold
When phones are busy, Messages On Hold help reduce hang-ups & losing new business.
A Messages On Hold program that has been professionally written and recorded will give you an immeasurable return on investment. For starters you will be projecting a much better image of your company. You'll be demonstrating an interest in your callers, whether they are existing customers or potentially new business.
Some phone systems switch to silence when on hold is selected. They leave the caller wondering "what happened? Did I get disconnected?"
Some phones have built-in on hold sounds like those mind-numbing chimes or banal computer generated music.
Others systems connect to an external music player or radio making you liable for annual APRA/PPCM fees. It's worse with radio, as you have no control over the music or advertising messages your callers hear.
A Messages On Hold program will reduce the number of callers who simply hang-up and ring your competitor. The program will keep callers on the line with informative messages about your products, services and special offers mixed in with some entertaining music.
On Hold Messages help demonstrate the importance you place on customer service and let you tell callers some details about your operations. You can highlight a promotion or special event like a new product launch or convey a season's greeting.
The messages reinforce your company's professionalism and build confidence in the products and services you offer.
As part of Media Group the specialists in business audio, we know that your program of Messages On Hold needs to remain up to date. You must be able to make changes quickly and easily. That's why when you need to change a single message or a few at the same time, we provide the facility to do updates online. Just follow the prompts at www.mediagroup.com.au
A program of Messages On Hold that has been professionally written, voiced and produced will help you make the most of your company's telephones.
To arrange a free quote online; Click here.